
ICBC physiotherapy is physiotherapy treatment for injuries related to a motor vehicle accident. If you are an eligible person injured in a crash in British Columbia, you may be able to receive treatment through ICBC’s Enhanced Care benefits.
Physiotherapy is one of the treatments that can be accessed during the first 12 weeks after an accident. You generally do not need a doctor’s referral for pre-approved treatment during this period. You will need your ICBC claim number and Personal Health Number.
Your recovery is personal. The treatment that helps one person may not be exactly what another person needs. That is why we start with an assessment before deciding what approach is right for you.
Even a relatively minor collision can leave you feeling uncomfortable or restricted. Physiotherapy can help you work on the problems that are getting in the way of your everyday life.
Depending on your injury, treatment may help with:
The first goal is often to get your symptoms under control. From there, we can work on movement, strength, and the activities you want to return to.

Every accident is different, so injuries can vary quite a bit. Some people have only minor stiffness, while others have pain that affects their work, sleep, driving, or daily activities.
Whiplash is one of the more common injuries after a rear-end or sudden-impact collision. You may notice neck pain, stiffness, reduced movement, muscle tightness, or headaches.
Physiotherapy can focus on improving neck movement, reducing discomfort, and gradually rebuilding strength.
Your back can be affected by the sudden movement and force of a collision. Physiotherapy can help address pain, stiffness, reduced movement, and weakness while helping you return to normal activities.
Shoulder pain can develop after a collision, especially when you brace yourself during impact. We can assess your shoulder movement and strength and build a treatment plan around your symptoms.
Sprains, strains, and other soft-tissue injuries can make everyday movements uncomfortable. Treatment can help you gradually regain mobility and strength.
Getting started does not have to be complicated.
First, report your accident to ICBC and receive your claim number.
When you are ready to start physiotherapy, contact our Abbotsford clinic to arrange an appointment. Have your ICBC claim number and Personal Health Number available when booking.
During your first appointment, we will talk about your accident and symptoms and check your movement, strength, mobility, and other relevant areas. This gives us a better understanding of what is bothering you and how it is affecting your daily life.
Once we understand your condition, we will recommend a treatment plan based on your needs. Your treatment may include exercises, hands-on techniques, movement training, strengthening, and advice to help you manage your symptoms between appointments.
Your recovery can change over time. We will monitor how you are doing and adjust your treatment when needed.


To make your first visit easier, have the following information with you:
After an accident, you probably have enough to deal with already. Our goal is to make your physiotherapy experience as simple and comfortable as possible.
Before treatment begins, we want to know what happened, where you are hurting, and how your injury is affecting your everyday life.
Maybe you are having trouble sleeping. Maybe sitting at work has become uncomfortable. Maybe you cannot exercise like you used to. These details matter when planning your treatment.
There is no single treatment that works for everyone. Depending on your condition, your physiotherapist may use hands-on treatment, exercises, mobility work, strengthening, education, and other appropriate techniques.
As you improve, your treatment can change with you.
Pain relief is important, but we also want to help you get back to doing the things you normally do.
That might mean returning to work, driving comfortably, exercising, taking care of your family, or simply getting through your day without constantly thinking about your injury.
If you have symptoms following an accident, it is a good idea to have them assessed rather than waiting for them to become worse. ICBC’s pre-approved treatment period begins during the first 12 weeks following an eligible crash.
Yes. Physiotherapy can help people dealing with neck pain, stiffness, reduced movement, muscle tension, and other physical problems associated with whiplash. Your treatment will depend on your individual symptoms and assessment.
For pre-approved ICBC physiotherapy during the first 12 weeks after an eligible crash, a doctor’s referral is generally not required.
Talk with your physiotherapist about your progress. If you have not returned to your previous level of function, your healthcare provider may be able to recommend additional treatment through the appropriate ICBC process.
You can choose a healthcare provider that participates in ICBC’s treatment programs. If you would like to receive your accident rehabilitation at Legend Physiotherapy, contact our Abbotsford clinic and we can help you understand the next steps.
You don’t have to figure out your recovery on your own.
Whether you are dealing with neck pain after a rear-end collision, back pain after an accident, shoulder discomfort, or difficulty getting back to your normal routine, our team at Legend Physiotherapy is here to help.
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